1. Business Overview
Human-ISM LLC is a managed IT services company headquartered in Santa Cruz, California. The company provides endpoint management, server management, enterprise networking, cybersecurity, and cloud services to business clients throughout the United States and Canada.
Human-ISM LLC operates as a B2B service provider. All SMS communications are directed at business clients and their authorized end users — not the general public. There are no consumer-facing marketing SMS campaigns.
2. SMS Program Description
2.1 Program Overview
Human-ISM LLC uses SMS messaging through Twilio to support two distinct operational use cases:
- Transactional / Account Notifications — automated delivery of account credentials, one-time passwords (OTPs), and system-generated access information to client end users.
- Operational Client Communications — direct service notifications, scheduling alerts, incident updates, and support-related messages sent by Human-ISM LLC staff to authorized client contacts.
2.2 Sending Numbers
| Field | Details |
|---|---|
| Number Type | Toll-Free Number (TFN) via Twilio |
| Destination Markets | United States and Canada |
| Message Frequency | Low volume; transactional and as-needed operational messages |
| Message Types | Non-marketing; transactional and service communications only |
2.3 Use Case: Credential & Password Delivery
When Human-ISM LLC provisions accounts or resets credentials on behalf of clients, temporary passwords or access credentials are delivered via SMS to the end user’s registered mobile number. This is a secure and auditable delivery method agreed upon in the service engagement.
- Temporary account passwords for new user provisioning
- One-time passwords (OTPs) for multi-factor authentication enrollment
- Secure access links or PIN codes for remote support sessions
- Password reset confirmation codes
2.4 Use Case: Operational Client Communications
Human-ISM LLC sends operational SMS notifications to client-designated contacts for service management purposes. These messages are non-promotional and directly related to active service agreements.
- Scheduled maintenance windows and change notifications
- Incident alerts and service disruption notifications
- Appointment and on-site visit confirmations
- Service completion confirmations
- Urgent security alerts (e.g., account compromise warnings)
3. Consent Collection & Opt-In Method
3.1 Consent Mechanism
Human-ISM LLC collects written consent for SMS communications through its Master Client Services Agreement (MCSA) — a binding contract executed between Human-ISM LLC and each client organization prior to service commencement. The MCSA is the primary legal and operational framework governing all services rendered.
The full MCSA is a confidential business document and is not published publicly. Human-ISM LLC maintains executed copies for all active client engagements. The consent language within the MCSA satisfies the requirements of applicable U.S. and Canadian telecommunications regulations, including TCPA, Canada’s Anti-Spam Legislation (CASL), and carrier compliance requirements.
3.2 Consent Collection Process
- Agreement Execution: The MCSA is presented to the authorized signatory of the client organization (typically an owner, executive, or IT administrator).
- Designated Contact Registration: The client provides a list of authorized contacts and their mobile phone numbers as part of the onboarding process. These are the recipients of SMS communications.
- Record Keeping: Executed MCSAs are retained on file by Human-ISM LLC along with associated contact records and the date of agreement.
- Scope Acknowledgment: The MCSA explicitly describes that SMS may be used for service delivery and communications, and clients acknowledge this prior to execution.
3.3 Consent Type
| Field | Details |
|---|---|
| Consent Type | Express Written Consent (via signed contractual agreement) |
| Consent Captured | At MCSA execution — prior to any SMS communications being sent |
| Who Provides Consent | Authorized signatory of client organization on behalf of designated contacts |
| Retention | Executed agreements retained in company records |
| Canadian Compliance | CASL express consent satisfied via MCSA execution |
| U.S. Compliance | TCPA prior express written consent satisfied via MCSA execution |
3.4 Opt-In Confirmation Message
Upon onboarding, Human-ISM LLC sends a welcome confirmation SMS to each newly registered contact. This message confirms enrollment, sets expectations for message types and frequency, and provides opt-out and help instructions in a single message.
4. Opt-Out and Help Instructions
4.1 Opt-Out (STOP)
All SMS messages sent by Human-ISM LLC include or are accompanied by opt-out instructions. Recipients may opt out at any time by replying STOP to any message. Upon receipt of a STOP reply, the contact is immediately removed from further SMS communications.
- Opt-out keywords: STOP, CANCEL, UNSUBSCRIBE, QUIT, END
- A single confirmation message is sent acknowledging the opt-out
- No further messages are sent after opt-out is received
4.2 Help
Recipients may reply HELP to any message to receive contact and support information.
5. Message Samples
5.1 Credential / Password Delivery
5.2 Operational & Service Notifications
6. Toll-Free Number (TFN) Compliance — US & Canada
6.1 Registration Overview
Human-ISM LLC’s toll-free number is registered through Twilio for verified business messaging to both United States and Canadian destinations.
6.2 Business Verification Summary
| Verification Field | Value |
|---|---|
| Legal Business Name | Human-ISM LLC |
| Business Website | human-ism.com |
| Business Type | B2B Managed IT Services Provider |
| Use Case Category | Account Notifications & Customer Care (Non-Marketing) |
| Message Direction | Outbound only (MT — Mobile Terminated) |
| Destinations | United States and Canada |
| Opt-In Method | Express written consent via signed Master Client Services Agreement (MCSA) |
| Contains Marketing Content | No |
| Contains Affiliate Marketing | No |
| Age-Gated Content | No |
| Embedded Links | No (support contact info only) |
| Phone Number Harvesting | No |
6.3 Canadian Destination Compliance (CASL)
For messages delivered to Canadian recipients, Human-ISM LLC complies with Canada’s Anti-Spam Legislation (CASL):
- Express consent is obtained prior to any SMS communications via the executed MCSA
- All messages clearly identify Human-ISM LLC as the sender
- All messages include an unsubscribe mechanism (STOP keyword)
- No unsolicited commercial electronic messages (CEMs) are sent
- The MCSA consent language covers Canadian recipients and specifies electronic communications
7. 10DLC Campaign Registration
7.1 Brand Registration
| Field | Value |
|---|---|
| Brand Legal Name | Human-ISM LLC |
| Entity Type | LLC (Limited Liability Company) |
| Country of Registration | United States |
| EIN / Tax ID | [EIN on file with Twilio] |
| Vertical / Industry | Professional Services — Information Technology / Managed Services |
| Website | human-ism.com |
| Stock Symbol / Exchange | N/A — Private Company |
7.2 Campaign Registration — Credential Delivery
| Field | Value |
|---|---|
| Campaign Use Case | Account Notification |
| Campaign Description | Delivery of temporary passwords, OTPs, and access credentials to client end users as part of IT account provisioning and support services |
| Message Flow | Triggered by IT provisioning event or support ticket; sent to registered end user mobile number on file |
| Opt-In Type | Written — signed Master Client Services Agreement |
| Subscriber Opt-In Description | Client organization executes MCSA with Human-ISM LLC, providing designated contact mobile numbers and authorizing SMS for service delivery |
| Help Keywords | HELP |
| Stop Keywords | STOP, CANCEL, UNSUBSCRIBE, QUIT, END |
| Direct Lending / Loan Arrangements | No |
| Embedded Links | No |
| Phone Number Harvesting | No |
| Age-Gated Content | No |
| Affiliate Marketing | No |
7.3 Campaign Registration — Operational Notifications
| Field | Value |
|---|---|
| Campaign Use Case | Customer Care |
| Campaign Description | Operational service notifications including maintenance windows, incident alerts, appointment confirmations, and service status updates sent to authorized client contacts |
| Message Flow | Triggered by technician, automated monitoring system, or scheduling system; sent to authorized client contact on record |
| Opt-In Type | Written — signed Master Client Services Agreement |
| Subscriber Opt-In Description | Client organization executes MCSA with Human-ISM LLC, providing designated contact mobile numbers and authorizing SMS for operational communications |
| Help Keywords | HELP |
| Stop Keywords | STOP, CANCEL, UNSUBSCRIBE, QUIT, END |
| Direct Lending / Loan Arrangements | No |
| Embedded Links | No |
| Phone Number Harvesting | No |
| Age-Gated Content | No |
| Affiliate Marketing | No |
8. Privacy & Data Handling
- Mobile Numbers: Collected directly from clients as part of the service onboarding process. Numbers are used exclusively for the communications described in this document.
- Data Retention: Mobile numbers are retained for the duration of the active client engagement and removed or archived upon contract termination.
- No Data Sharing: Mobile numbers and messaging data are not sold, leased, or shared with third parties for any marketing or commercial purpose.
- Twilio: Human-ISM LLC uses Twilio as its SMS delivery platform. Twilio’s handling of message data is governed by Twilio’s own data processing agreement and privacy policy.
- Security: Contact records are maintained within secured internal systems. Access is restricted to authorized Human-ISM LLC personnel.
9. Contact Information
| Field | Details |
|---|---|
| Company | Human-ISM LLC |
| Website | human-ism.com |
| Support Email | support@human-ism.com |
| Location | Santa Cruz, CA, USA |
| Compliance Contact | Management — available via website contact form |
10. SMS Privacy Policy
Human-ISM LLC (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who receive SMS communications from us. This SMS Privacy Policy describes what information we collect in connection with our SMS messaging program, how that information is used, and how it is protected.
10.1 Information We Collect
In connection with our SMS program, Human-ISM LLC collects the following information:
- Mobile Phone Numbers: Provided by the client organization during service onboarding, identifying the contacts authorized to receive SMS communications.
- Contact Names: First and last name of designated contacts, used for identification and account management.
- Opt-Out Records: We log opt-out requests (e.g., STOP replies) to ensure compliance and prevent further messaging to opted-out contacts.
- Message Delivery Metadata: Basic delivery status information (sent, delivered, failed) maintained through our SMS delivery platform, Twilio.
We do not collect sensitive personal information such as financial account data, government ID numbers, health information, or passwords through our SMS program.
10.2 How We Use Your Information
Information collected in connection with our SMS program is used solely for the following purposes:
- Delivering IT service notifications, account alerts, and operational communications to authorized client contacts under an active service agreement
- Sending account credentials, one-time passwords, and access information required for IT service delivery
- Processing and honoring opt-out requests
- Responding to HELP requests with support contact information
- Maintaining records of consent and communications for compliance purposes
Your mobile number and contact information will not be used for advertising, promotional campaigns, affiliate marketing, or any purpose unrelated to the delivery of contracted IT services.
10.3 Information Sharing
Human-ISM LLC does not sell, rent, lease, trade, or otherwise share your mobile phone number or any personal information collected through this SMS program with third parties, except in the following limited circumstances:
- SMS Delivery Platform: Human-ISM LLC uses Twilio, Inc. as its SMS delivery provider. Twilio processes message data solely for the purpose of transmitting messages on our behalf and is bound by its own data processing and privacy policies. Twilio does not use your data for its own marketing purposes.
- Legal Compliance: We may disclose information if required to do so by law, regulation, court order, or lawful request from a governmental authority.
Your information is never shared with third parties for marketing, advertising, or any commercial purpose.
10.4 Data Retention
Mobile phone numbers and associated contact records are retained for the duration of the active client service agreement. Upon termination of the service relationship, contact data is archived or securely deleted in accordance with our internal data retention policy. Opt-out records are retained indefinitely to prevent future messaging to opted-out numbers.
10.5 Security
Human-ISM LLC maintains reasonable administrative, technical, and physical safeguards to protect contact information from unauthorized access, disclosure, alteration, or destruction. Access to SMS contact records is restricted to authorized Human-ISM LLC personnel with a business need to access such information.
10.6 Your Rights
You may opt out of receiving SMS messages from Human-ISM LLC at any time by replying STOP to any message. For questions about this Privacy Policy or your contact information, email us at support@human-ism.com or visit human-ism.com.
11. SMS Terms & Conditions
Program Name
Human-ISM LLC SMS Notifications
Program Description
Human-ISM LLC operates an SMS notification program to deliver IT service alerts, account credentials, one-time passwords, maintenance notices, incident updates, appointment confirmations, and other operational communications to authorized contacts of clients under an active Master Client Services Agreement. This program is non-promotional and limited to service-related communications.
Eligibility
SMS communications are sent only to contacts designated by a client organization that has executed a Master Client Services Agreement with Human-ISM LLC. Participation is not open to the general public.
Message Frequency
Message frequency varies. Messages are sent on an as-needed basis based on active service events, account provisioning, and operational requirements. There is no fixed recurring schedule.
Message & Data Rates
Message and data rates may apply. Charges are determined by your mobile carrier and service plan. Human-ISM LLC does not charge recipients for SMS messages.
Supported Carriers
Service is available on all major U.S. and Canadian carriers. Carrier support may vary. Human-ISM LLC is not responsible for delays or failures in message delivery attributable to your carrier.
Opt-Out Instructions
You may cancel SMS notifications at any time. To stop receiving messages, reply STOP to any message from Human-ISM LLC. You will receive a single confirmation message and no further messages will be sent. Supported opt-out keywords: STOP, CANCEL, UNSUBSCRIBE, QUIT, END.
Help & Support
For assistance, reply HELP to any message or contact us directly:
- Email: support@human-ism.com
- Website: human-ism.com
Privacy
Your mobile number and personal information will not be shared with third parties for marketing or any commercial purpose. For full details, see our SMS Privacy Policy (Section 10 of this document).
Changes to These Terms
Human-ISM LLC reserves the right to modify these Terms & Conditions at any time. Continued receipt of SMS messages following any changes constitutes acceptance of the updated terms. Clients may opt out at any time using the instructions above.