High-Availability Communications for Expert Semiconductor Technology, Inc.
When Expert Semiconductor Technology Inc. (ExperTech) moved into their new 75,000ft factory, they approached us to implement a new, highly-available, highly-connected converged data and voice network.
After evaluating their unique location and available options, a redundant multi-WAN failover network connection with a VLAN and QoS differentiated voice backbone was delivered to provide true fault-tolerance even in the face of ISP failure or voice SIP trunking failure. Utilizing advanced cloud-based service monitoring and on-site load-balancing firewalls, ExperTech now enjoys a 100% increase in service reliability, all at 1/2 the cost of a traditional enterprise T1/PRI connection.
Exceptional Customer Service with Integrated Call Center & Helpdesk
Human-ISM has always been at the leading edge of integrating software. When we decided to deploy a new phone system, we knew it had to deliver three things for us:
- Everywhere Access
- Tight integration to our Helpdesk and CRM software
- Advanced call center call-routing and reporting
We needed everywhere access because our job means we could be in a server closet and still need to make and receive calls, and have staff from the main office be able to route calls to us and see our status instantly.
We needed our system to automatically create service tickets for incoming and outgoing calls, to track time on calls, and to attach those details and call recordings to each ticket.
We needed the system to allow us to intelligently route incoming calls to staff groups according to their availability, to monitor call pickup times, and to be able to route to our emergency support system.
We also wanted our support staff to have instant information at hand regarding a caller's recent support tickets, sales history, and client notes for each call.
We ended up evaluating over 20 different off-the-shelf products and personally evaluated 6 different options for integrating our systems together. The end result? A phone system that saves us hours of work every day, and allows us to focus on helping you, not dealing with our phone & helpdesk software.
Cost-Effective Web Design & Marketing for LEARN Speech Therapy
LEARN Speech Therapy provides services for adults and children, and their website needed to reflect the compassionate and professional services they provide, without breaking the bank.
Over 50% of people start their search for new businesses online. Delivering deep analytics and Search Engine Optimization technologies help LEARN Speech Therapy discover how, where, and why their customers interact with them online.
In order to allow LEARN to easily update, modify, and add to their website and blog, this site is powered by WordPress so that LEARN can use simple WYSIWYG (What you see is what you get) editing tools that are built-in, and free.
We closely matched the website to LEARN's existing business cards and gave them a new logo to match. Thousands of additional features are also available via add-ins, including e-commerce, forums, mapping and anti-spam contact forms.