Moving Business Forward with
Intelligent Business Technology
THE ENTERPRISE CLOUD
DELIVER ON THE PROMISE OF
We're experts at optimizing services in a hybrid-cloud environment that puts servers and services where they can deliver optimal cost-savings and reliability whether they're hosted on-site, in a co-location facility, or in the cloud.
Server processing power now far outstrips most software requirements, and significant cost savings can be made by virtualizing server infrastructure. However, virtualization is only part of the solution for highly-availabile, low-cost enterprise systems. Although many businesses are outsourcing enterprise systems to cloud providers, in some situations this actually increases total cost of ownership (TCO) and limits your ability to customize and secure systems to meet your business goals.
No matter your company's size, the cloud brings additional challenges. It can be particularly difficult to deliver authentication, authorization, and access policies to remote desktops while minimizing costs spent managing software and hardware configurations.
Small businesses often spend significant amounts of money securing and managing simple mail, collaboration, and line-of-business software. Getting the most out of your investment means utilizing a Windows or Linux server to its maximum potential.
We have years of experience designing, deploying, and managing secure desktop and mobile operating systems, and we know how to best use centralized management technology to reduce your equipment overhead.
NETWORK / CONNECTIVITY
CONNECT WHENEVER, WHEREVER, SECURELY
It's becoming more and more important to be connected wherever, whenever. As more and more software and services are delivered and maintained in the cloud, your connection's reliability and quality become more critical to your business every day. As employees and clients make greater demands on your network infrastructure, you need to make sure your critical business applications have top priority over user services such as DropBox, YouTube, and Netflix.
While employees, suppliers and partners are now demanding always-on, everywhere access to information and tools, making sure your business processes, data, and trade secrets are secure is of the utmost importance. We can help you track, secure, and manage data across your network and the entire web.
We have the expertise to deliver enterprise-class networks that fit every budget. We can install commodity software to monitor your network and application performance, implement highly-available networks that can self-heal from routing & switching errors, and provide 24x7 network engineer support in the case of catastrophic failure.
- Desktop & Server Hardware and 24x7 Support
- Line-of-Business Application & Database Development
- Enterprise Storage & Disaster Recovery Management
- Virtualization & High-Availability Application Hosting
- Enterprise PBX On-Premise & Cloud-Hosted Phone Systems
- VoIP Mobile Phone, Call Center Software & CRM integrations
- Enterprise Cisco, HP, & Dell Networking Devices & Services
- Cloud and Hybrid-Cloud Server Migrations & Deployment
DATA / INFORMATION
MAKE SENSE OF YOUR INFORMATION
& MAKE SENSE OF YOUR BUSINESS
Simplifying your data management can reap huge rewards and make managing that data easier and less stressful.
Enterprise data storage is increasing more than 60% every year, and dealing with this increase in data is one of the biggest challenges for IT.
Do you know how to organize and understand your data? Do you have multiple databases, spreadsheets, or locations you store related information, requiring multiple entry and multiple searches?
Even if you've moved all your data into a structured SQL database, you may already know that SQL management systems can be complex and expensive to maintain, and still bring your business to a halt when they stop working.
Only 6 percent of companies survive longer than two years after a major data loss. - Gartner
If you've moved all your data to the cloud, do you know your provider's retention policy? Do you have a plan in place to archive and recover data that an employee accidentally or intentionally deleted over 30 days ago? Do you have a disaster recovery plan in place to keep your business running after tragedy strikes?
If your backups are accessible by your staff they too can be obliterated by ransomware such as CryptoLocker, PCWall, and CryptoWall.
We can deliver industry-leading availability with 15-minute Return To Operation (RTO) timeframes for your critical services, while simultaneously archiving your data to encrypted long-term affordable storage.
years of experience
SECURITY / ANTI-VIRUS
IN TODAY'S WORLD SECURITY MEANS MORE THAN KEEPING DATA SAFE
71% of security breaches target small businesses.
- Trustwave 2013 Global Security Report
Viruses, Spam and Malware can cripple productivity. Merely keeping an up-to-date Anti-Virus software installed on your systems is no longer enough to protect your business from destruction. Proactive monitoring and intrusion detection are key to responding to today's modern attacks.
The average data breach cost per data record is $215
- Forrester Research
While security policies and automatic maintenance prevent costly repair work, over two-thirds of small businesses don't have an enforced security plan.
Having a detailed security policy in place is also critical to protecting your business from electronic theft. You can be held liable if you handle sensitive data such as credit cards, personal information, or medical records and that information is compromised. California law requires companies to disclose data-breaches to the public, and PCI-DSS compliance is now important for nearly all credit-card payment processors as it reduces your liability for certain types of fraud.
Performing regular audits of security permissions and access logs is also becoming a necessity as we enter a business environment that must protect itself from advanced, persistent attacks from both foreign and domestic intrusion.
We have the expertise to perform complete audits of your security policies and procedures and give you actionable methods to improve your security with the least impact on productivity.
With new HIPAA regulations in force in 2015, companies that handle medical records must encrypt that data wherever it lives, have strict security policies in place, keep employees up-to-date on current regulations and rules, keep detailed records, and perform regular auditing of all medical data access.
All of our employees and contractors have completed up-to-date HIPAA compliance training. We can help you implement the tools and procedures to comply with complex and difficult HIPAA regulations and provide you with the Business Associate Agreements now required for all vendors and contractors handling confidential patient data.
MAKE YOUR COMPANY HEARD ONLINE
The world of advertising has forever changed with the web.
In some sectors over 70% of searches for products & services start online. Before a customer calls you, they are most likely more than 50% of their way through their decision-making process.
You need to be able to monitor and respond to conversations with customers however they want to engage you - whether it's phone, email, text-messaging, Twitter, Facebook, or LinkedIn.
We can help you deliver the best customer service across multiple channels, including voice, web, and social media, so you can engage your customers when and where they want to communicate and track your results to effectively improve your service delivery.
We can help you understand exactly how you can best affect your Google PageRank, how to effectively allocate advertising dollars, and how to monitor the effectiveness of your efforts across a multi-channel landscape that is continually evolving.
Give us a call today to discuss how we can help your business deliver amazing customer service.
Get in Touch
- Human-ISM LLC
101 Cooper Street #265
Santa Cruz, CA 95060 USA
We're committed to you
- Committed to long-term partnerships to better understand your business goals
- Pass-through hardware & software savings with discounts from MSRP pricing
- Continually Smart Technology: Technology changes fast - our job is to stay ahead of it
- Expert Project Management & Honesty: We deliver on-time and within-budget
- Comprehensive Technology Solutions: Whether it’s desktop support, enterprise networking, or business phone systems we partner with the best to deliver complete integrated solutions
- Windows Client / Server
- Mac OS
- iOS / Android / Blackberry
- Cisco IOS
- VMWare ESXi
- Amazon AWS
- Microsoft Azure
- XHTML / CSS